Sergio Lacaci

Customer Support Specialist & Junior Developer

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About Me

Hello, I'm Sergio and I love building stuff. I'm passionate about web and software development and I'm looking for a junior dev position to finally kick-start my career and learn among professionals.

Junior Developer

Age: 27
City: Granada
Country: Spain

Hobbies: Technology, languages and music
Current Position: CS Specialist
Dev Experience: 0.5 years

Skills

In all my time working in the tech field I have acquired some technical and non-technical skills, most of them are listed below, according to the percentage of knowledge I believe I have in each one.

HTML

80%

CSS

60%

Python

35%

Git

75%

JavaScript

15%

Flask

60%

Django

15%

Bug Tracking

70%

Customer Support

90%

Zendesk

90%

Spanish (Native)

100%

English (C1)

85%

Italian (B2)

60%

Portuguese (A1)

15%

Curriculum Vitae

Work Experience

Customer Support Specialist

2021 - Present

Streamloots - Remote

Provide customer support to content creators who require assistance, report issues, gather user feedback, suggest improvements to the developer team, manage CRM account, maintain knowledge base, create internal procedures, etc.

Customer Support Team Lead

2020 - 2021

5CA - Remote

Looked after job satisfaction and performance of 10-12 remote agents. Built strong relationships, trained and coached my team as well as provided the tools and motivation to provide great customer support.